A selection of transformation, automation, and AI work across education, professional services, and operations. Some clients are named; others are kept confidential.
Education · Systems & Team Turnaround
A university scholarships function managing $5M in funding had collapsed into spreadsheets after losing its only senior staff member. Rebuilt from the systems up — and still running three years later.
Read the case studyProfessional Services · Systems Integration
A services business ran on four disconnected platforms with manual handoffs at every stage. "Railroad" unified them into one operating environment — and helped scale from $1M to $5M across three states.
Read the case studyEducation Sector · Process Automation
An education sector client ran its entire onboarding from the inbox — manual, inconsistent, invisible to leadership. The overhaul cut a one-hour task to five minutes and made the team proactive.
Read the case studySmaller engagements and builds — each one a specific problem solved.
AI · Knowledge Management
Built a conversational assistant unifying fragmented knowledge sources — service desk articles, library guides, and curated content — into one interface, replacing a poor search experience.
Copilot Studio · proof of concept
Process Automation · Operations
Replaced a manual weekly coordination process with a structured automated workflow — data capture, notifications, and trackable status in place of email back-and-forth.
8 hrs/week → 30 minutes
AI · Document Processing
An AI agent that pre-processes incoming applications, structures the data, and surfaces instant gap analysis — transforming a manual, inconsistent review process handling 400+ applications.
Faster, more consistent reviews
AI · Productivity
An AI agent grounded on internal documents and notes that automatically drafts stand-up updates and to-do lists, pulling from scattered content the team already had.
Internal tool · daily time saved
Governance · Platform Strategy
Implemented governance for fast-growing platform usage — environment strategy, delivery standards, a solution review panel, and an intake process to prevent ungoverned solutions in production.
Governance across 600+ licences
Reporting · Workflow Visibility
Custom Kanban-style boards giving project managers live visibility of timelines, status, and ownership — moving teams off reactive, email-based coordination.
Reactive email → live dashboards
Process Improvement · Enablement
Taught teams to use SharePoint Lists and Power Automate as a lightweight CRM — structured intake, automated reminders and escalations, and dashboards — without buying new software.
Inbox chaos → structured workflows
Process Automation · Higher Education
Rebuilt application platform logic across 100+ programs — standardised naming, enrolment filtering, automated email flows, categorisation, and reporting for a small team.
Reporting: 2 hrs → 10 minutes
AI & Automation
These are a slice of the work. If something here looks like a problem you recognise, the best starting point is a free Efficiency Audit.
If any of these problems sound familiar, the Efficiency Audit is the place to start — a clear, plain-language picture of what's possible.